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4TH ARQ

If your order has not yet been processed by our warehouse team, we can sometimes accommodate changes to the delivery address if necessary (please note that certain payment methods may have restrictions). For assistance with updating the delivery address of your order, please contact us promptly at&#xA0;<a href="mailto:help@4tharq.com" style="text-decoration:none;">help@4tharq.com</a>.&#xA0;If your order has already been processed by our warehouse, we are unable to make any changes. Some delivery options may offer features such as delivery to a safe place or a neighbour once the delivery has been scheduled. However, we cannot guarantee these options will be available in every case, and they must be requested directly with the service provider using the tracking information you received.

If your order has not yet been processed by our warehouse team, we can sometimes accommodate changes to the delivery address if necessary (please note that certain payment methods may have restrictions). For assistance with updating the delivery addr

Can I update the delivery address of my order?

Delivery

Where is my order?

Can I edit my order after it has been placed?

I’ve received the incorrect item in my order

The item I want is out of stock, when is it coming back?

Why haven’t I received a confirmation email for my order yet?

Why can’t I hold items in my cart?

My order is missing an item

I forgot to apply my discount code at checkout

Orders

How long does delivery take?

Do you ship globally?

How much is delivery?

Why can’t I track my order yet?

My tracking says my order has been delivered but I haven’t received it yet

What is your returns policy?

How do I return an item?

Do I have to pay to return an item?

How long will my refund take?

Can I exchange an item for something else?

How do I return a faulty item?

How do I return an item I purchased with a gift card?

How do I return an item if I'm based in the UK?

Returns & Refunds

How can I contact customer services?

How can I make a complaint?

How do I leave a product review?

How do I contact your press department?

General Queries

I’m not happy with the product I received

I ordered the incorrect product/size, can I exchange it for another?

Product Issues

How do I know what size I should order?

Product Sizing

How can I purchase a gift card?

Are gift cards available in currencies other than euros?

Gift Cards

What payment methods do you accept?

Can I pay for my order using Klarna?

What currency will I be charged in?

Payment Methods

Do you have any active discount codes?

Why is my discount code not working?

Who can avail of your student discount?

How can I get a student discount?

I’m having issues with my StudentBeans account

I can’t sign up for StudentBeans but I’m still a student, can I still avail of the discount?

My student discount code is not applying any discount/the correct discount

Discounts

Can I update the delivery address of my order?Updated 10 months ago