We’re sorry that you didn’t love your product! You may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact. Deliveries are returned at your own cost. If your product is faulty, we are happy to

We&#x2019;re sorry that you didn&#x2019;t love your product! You may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact. Deliveries are returned at your own cost.If your product is faulty, we are happy to refund or offer a replacement within 6 months of the purchase date. Please contact our customer service team at&#xA0;<a href="mailto:help@4tharq.com" style="text-decoration:none;">help@4tharq.com</a>&#xA0;with your name, order number, a description of the faulty item, and a photograph of the issue.

I’m not happy with the product I received

Unfortunately, we do not offer product exchanges. However, you can return the item for a refund and then place a new order for the desired product. If you need assistance with the return process, please contact our customer service team at help@4thar

Unfortunately, we do not offer product exchanges. However, you can return the item for a refund and then place a new order for the desired product. If you need assistance with the return process, please contact our customer service team at&#xA0;<a href="mailto:help@4tharq.com" style="text-decoration:none;">help@4tharq.com</a>.

I ordered the incorrect product/size, can I exchange it for another?

Still have questions? Contact us here, we're happy to help!

4TH ARQ

Product Issues

Where is my order?

Can I edit my order after it has been placed?

I’ve received the incorrect item in my order

The item I want is out of stock, when is it coming back?

Why haven’t I received a confirmation email for my order yet?

Why can’t I hold items in my cart?

My order is missing an item

I forgot to apply my discount code at checkout

Orders

How long does delivery take?

Do you ship globally?

Can I update the delivery address of my order?

How much is delivery?

Why can’t I track my order yet?

My tracking says my order has been delivered but I haven’t received it yet

Delivery

What is your returns policy?

How do I return an item?

Do I have to pay to return an item?

How long will my refund take?

Can I exchange an item for something else?

How do I return a faulty item?

How do I return an item I purchased with a gift card?

How do I return an item if I'm based in the UK?

Returns & Refunds

How can I contact customer services?

How can I make a complaint?

How do I leave a product review?

How do I contact your press department?

General Queries

How do I know what size I should order?

Product Sizing

How can I purchase a gift card?

Are gift cards available in currencies other than euros?

Gift Cards

What payment methods do you accept?

Can I pay for my order using Klarna?

What currency will I be charged in?

Payment Methods

Do you have any active discount codes?

Why is my discount code not working?

Who can avail of your student discount?

How can I get a student discount?

I’m having issues with my StudentBeans account

I can’t sign up for StudentBeans but I’m still a student, can I still avail of the discount?

My student discount code is not applying any discount/the correct discount

Discounts