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4TH ARQ

If you have received an incorrect item in your order, please send us an email with the following images over to&#xA0;<a href="mailto:help@4tharq.com" style="text-decoration:none;">help@4tharq.com</a>&#xA0;so we can assist:1. The incorrect item(s) received.2. A close-up of the product label of the incorrect item (clearly showing the barcode)3. The front of the external packaging (clearly showing the postage label)Our Customer Service Team will then look into this for you.

If you have received an incorrect item in your order, please send us an email with the following images over to help@4tharq.com so we can assist:. 1. The incorrect item(s) received. 2. A close-up of the product label of the incorrect item (clearly sh

I’ve received the incorrect item in my order

Orders

Where is my order?

Can I edit my order after it has been placed?

The item I want is out of stock, when is it coming back?

Why haven’t I received a confirmation email for my order yet?

Why can’t I hold items in my cart?

My order is missing an item

I forgot to apply my discount code at checkout

How long does delivery take?

Do you ship globally?

Can I update the delivery address of my order?

How much is delivery?

Why can’t I track my order yet?

My tracking says my order has been delivered but I haven’t received it yet

Delivery

What is your returns policy?

How do I return an item?

Do I have to pay to return an item?

How long will my refund take?

Can I exchange an item for something else?

How do I return a faulty item?

How do I return an item I purchased with a gift card?

How do I return an item if I'm based in the UK?

Returns & Refunds

How can I contact customer services?

How can I make a complaint?

How do I leave a product review?

How do I contact your press department?

General Queries

I’m not happy with the product I received

I ordered the incorrect product/size, can I exchange it for another?

Product Issues

How do I know what size I should order?

Product Sizing

How can I purchase a gift card?

Are gift cards available in currencies other than euros?

Gift Cards

What payment methods do you accept?

Can I pay for my order using Klarna?

What currency will I be charged in?

Payment Methods

Do you have any active discount codes?

Why is my discount code not working?

Who can avail of your student discount?

How can I get a student discount?

I’m having issues with my StudentBeans account

I can’t sign up for StudentBeans but I’m still a student, can I still avail of the discount?

My student discount code is not applying any discount/the correct discount

Discounts

I’ve received the incorrect item in my orderUpdated 10 months ago