Queries relating to orders
Once you have placed your order, you will be sent an order confirmation email. Once your order has been shipped we will send you an email with your tracking link so you can see the status of your order. If you have not received this, or the tracking
Please note that we cannot make any amendments/cancellations once an order has been placed. This includes editing an address, refunding multiple delivery fees or amending sizes/colours. You will have the option to update your address with DPD upon re
If you have received an incorrect item in your order, please send us an email with the following images over to [email protected] so we can assist:. 1. The incorrect item(s) received. 2. A close-up of the product label of the incorrect item (clearly sh
We’re sorry you missed out on the product you wanted! You can subscribe to our Back In Stock mailing list to be notified when the item becomes available again. Select the size and colour you want, and underneath the "sold out" button, there will be a
These emails can sometimes end up in your spam or junk folders, so please check there first. If you don't find it, please email our customer service team at [email protected] with your name and delivery address, and they will assist in locating your or
Unfortunately, we cannot hold items in the cart because we need to ensure that stock is available to all customers in the fairest way possible. Given our limited drops, allowing items to be held in baskets would prevent that stock from being sold to
We're sorry you are missing an item from your order! Please send us an email with the following images over to [email protected] so we can assist:. 1. The front and back of the outside packaging (we need to see if there is damage to the packaging). 2.
Unfortunately, discount codes must be applied at checkout before completing your purchase to avail of them. If you encounter any issues with your discount code or need assistance, please contact us at [email protected], and we will be happy to help.