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4TH ARQ

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These emails can sometimes end up in your spam or junk folders, so please check there first. If you don't find it, please email our customer service team at help@4tharq.com with your name and delivery address, and they will assist in locating your or

Why haven’t I received a confirmation email for my order yet?

Orders

Where is my order?

Can I edit my order after it has been placed?

I’ve received the incorrect item in my order

The item I want is out of stock, when is it coming back?

Why can’t I hold items in my cart?

My order is missing an item

I forgot to apply my discount code at checkout

How long does delivery take?

Do you ship globally?

Can I update the delivery address of my order?

How much is delivery?

Why can’t I track my order yet?

My tracking says my order has been delivered but I haven’t received it yet

Delivery

What is your returns policy?

How do I return an item?

Do I have to pay to return an item?

How long will my refund take?

Can I exchange an item for something else?

How do I return a faulty item?

How do I return an item I purchased with a gift card?

How do I return an item if I'm based in the UK?

Returns & Refunds

How can I contact customer services?

How can I make a complaint?

How do I leave a product review?

How do I contact your press department?

General Queries

I’m not happy with the product I received

I ordered the incorrect product/size, can I exchange it for another?

Product Issues

How do I know what size I should order?

Product Sizing

How can I purchase a gift card?

Are gift cards available in currencies other than euros?

Gift Cards

What payment methods do you accept?

Can I pay for my order using Klarna?

What currency will I be charged in?

Payment Methods

Do you have any active discount codes?

Why is my discount code not working?

Who can avail of your student discount?

How can I get a student discount?

I’m having issues with my StudentBeans account

I can’t sign up for StudentBeans but I’m still a student, can I still avail of the discount?

My student discount code is not applying any discount/the correct discount

Discounts

Why haven’t I received a confirmation email for my order yet?Updated 10 months ago