Returns & Refunds

Queries relating to product refunds and returns

What is your returns policy?

Holiday Returns 2024: All orders placed from December 1st will be returnable until January 31st, 2025. We hope that you love your order. However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us with

How do I return an item?

To request a return, please visit the An Post Returns Portal. Select 4TH ARQ from the drop-down menu, and provide your Reason for Return and Order Number (Your Order Number is provided by 4TH ARQ at the time of purchase.). UK/INTERNATIONAL RETURNS:.

Do I have to pay to return an item?

Currently, deliveries are returned at your own cost. We do not offer free or local returns but do hope to offer this service in the future. For further information regarding return costs and procedures, please refer to the An Post/Royal Mail portal o

How long will my refund take?

If you purchased in Ireland, and you choose to return your item(s) we aim to process your return within 14 days of receipt, however, in exceptionally busy periods (such as during sales) this may take up to 28 days. You will be refunded using the same

Can I exchange an item for something else?

Unfortunately, we do not offer product exchanges. However, you can return the item for a refund and then place a new order for the desired product. If you need assistance with the return process, please contact our customer service team at help@4thar

How do I return a faulty item?

We apologize for the inconvenience of receiving a faulty item. We are happy to refund or offer a replacement for faulty items within 6 months of the purchase date. Please contact our customer service team at [email protected] with your name, order numb

How do I return an item I purchased with a gift card?

When processing a return for an order that was partially paid with a gift card, the refund will prioritise the gift card balance first. Any refund amount will be credited back to your original gift card automatically. If the refund amount exceeds the

How do I return an item if I'm based in the UK?

UK orders can be returned via Royal Mail. Please ensure to enclose your order number in your parcel. Our returns address is as follows:. 4th ARQ Web ReturnsBlock GAerodrome Business ParkRathcooleCounty DublinD24 R2HE. Unfortunately, we can not accomm